Five ways to reach us
Complaint, suggestion, or a good word about someone here? Pick whichever route suits you.
01In person
Talk to any member of our team at the office. If their answer does not settle it, ask to speak to their manager.
02By phone
Call 800 242 free from inside the UAE, or +971 4 509 1555 (ext. 581) from abroad. We are on the line from 8:30am to 5pm, Monday to Friday, public holidays aside.
03By post
Write to us at our registered office: [full address]
04Online
Fill in the form below and click Next.
05By email
Write to compliance@cfsgroup.com.
THE DETAIL, IN WRITING
Our full procedure.
You can always take it further.
If you’ve complained to us and our answer doesn’t feel right, these bodies are independent of Continental — and most are free to use.
PRIMARY ROUTE · BANKING & INSURANCE
Sanadak
The UAE’s independent ombudsman for banking and insurance. Complain to us first — if 15 calendar days pass without an answer that satisfies you, Sanadak can step in. Free for individuals and small businesses.
Other sector regulators.
Health insurance · Dubai
The Dubai Health Authority handles health-insurance complaints through iPROMeS.
DHA services portal ↗Health insurance · Abu Dhabi
The Department of Health runs its own complaint service. A filing fee applies (AED 100 for individuals).
Contact the DoH ↗Investments & capital markets
The Capital Market Authority (formerly the SCA) accepts complaints about investments.
DIFC clients
If your dealings are with CFS DIFC Limited, the DFSA takes written complaints.
DFSA enquiry form ↗