Three ways to reach us
01Use the form
The quickest route. Tell us what happened and attach anything useful. Your complaint is logged the moment you press send.
02Email us
Write to Compliance@cfsgroup.com.
03Call us
800 242 — Monday to Friday, 8:30am to 5:00pm.
THE DETAIL, IN WRITING
Our full procedure.
You can always take it further.
If you’ve complained to us and our answer doesn’t feel right, these bodies are independent of Continental — and most are free to use.
PRIMARY ROUTE · BANKING & INSURANCE
Sanadak
The UAE’s independent ombudsman for banking and insurance. Complain to us first — if 15 calendar days pass without an answer that satisfies you, Sanadak can step in. Free for individuals and small businesses.
Other sector regulators.
Health insurance · Dubai
The Dubai Health Authority handles health-insurance complaints through iPROMeS.
DHA services portal ↗Health insurance · Abu Dhabi
The Department of Health runs its own complaint service. A filing fee applies (AED 100 for individuals).
Contact the DoH ↗Investments & capital markets
The Capital Market Authority (formerly the SCA) accepts complaints about investments.
DIFC clients
If your dealings are with CFS DIFC Limited, the DFSA takes written complaints.
DFSA enquiry form ↗