THREE WAYS TO REACH US
Reach us the way that suits you.
01Use the form
The quickest route. Pick a category, tell us what happened, and attach anything useful.
02Email us
Write to Compliance@cfsgroup.com.
03Call us
800 242 — Monday to Friday, 8:30am to 5:00pm.
THE DETAIL, IN WRITING
Our full procedure, if you’d like it.
Both links await the new documents. Upload the workflow PDF with “complaint” spelled correctly in the filename — the old compliant-registration.pdf retires with its URL.
IF WE CAN’T SORT IT OUT
You can always take it further.
If you’ve complained to us and our answer doesn’t feel right, these bodies are independent of Continental — and most are free to use.
PRIMARY ROUTE · BANKING & INSURANCE
Sanadak
The UAE’s independent ombudsman for banking and insurance. Complain to us first — if 15 calendar days pass without an answer that satisfies you, Sanadak can step in. Free for individuals and small businesses.
Health insurance · Dubai
The Dubai Health Authority handles health-insurance complaints through iPROMeS.
DHA iPROMeS ↗Health insurance · Abu Dhabi
The Department of Health runs its own complaint service. A filing fee applies (AED 100 for individuals).
DoH complaints ↗Investments & capital markets
The Capital Market Authority (formerly the SCA) accepts complaints about investments.
DIFC clients
If your dealings are with CFS DIFC Limited, the DFSA takes written complaints.
DFSA enquiry form ↗WHO REGULATES US
Licensed by the Central Bank of the UAE (registration 088).
Licensed by the Capital Market Authority, formerly the Securities and Commodities Authority.
Regulated by the Dubai Financial Services Authority.
Wording from the Jan 2025 procedure plus the CMA name change. Have compliance confirm the exact licence wording before this goes live.
